Privacy Policy
Privacy Policy
Last updated: May 2026
Ascent Climbing Company ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you book climbing guide services with us.
Information We Collect
When you book a climbing experience, we collect:
- Name and contact information (email, phone)
- Group size and participant details
- Experience level and special requirements
- Payment information (processed securely through Stripe)
- Emergency contact information
How We Use Your Information
We use your information to:
- Process and confirm your booking
- Communicate about trip details, weather updates, and rescheduling
- Send liability waivers and safety information
- Provide emergency services if needed
- Improve our services and customer experience
Data Security
We take data security seriously. Payment information is processed through Stripe's secure payment platform and we do not store credit card details. Booking data is stored securely and only accessed by authorized personnel.
Third-Party Services
We use the following third-party services:
- Cal.com - Booking and scheduling
- Stripe - Payment processing
- Email service provider - Trip communications
These services have their own privacy policies and security measures.
Your Rights
You have the right to:
- Access your personal data
- Request corrections to your information
- Request deletion of your data (subject to legal requirements)
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at: